At docxma.com, we take pride in delivering high-quality digital products. Since our offerings are downloadable and non-tangible, we operate under a strict but fair refund policy outlined below.
1. Digital Product Policy
All products sold on docxma.com are non-returnable due to their digital nature. Once a file has been downloaded or accessed, the purchase is considered final, and we cannot accept returns.
2. Eligibility for Refunds
Refunds may be granted only under specific circumstances, including:
You received a corrupted or unreadable file.
You received the wrong file (e.g., not the template you ordered).
You were charged multiple times for the same product.
You could not access the file due to a technical issue that remains unresolved.
Refunds will not be issued for:
Change of mind
Not reading the product description before purchase
Lack of knowledge on how to use the template
Delay in download or email due to incorrect contact details
3. Refund Request Process
To request a refund, please email us within 3 days of your purchase with the following:
Your full name
Order number
Email address used at checkout
A description of the issue
Email: [email protected]
Subject line: Refund Request – Order #[Your Order Number]
We will review your request and respond within 1–3 business days.
4. Duplicate Payments
If you were accidentally charged more than once for the same product, we will issue a full refund for the duplicate transaction(s).
5. Resolution Alternatives
In cases where a refund is not eligible, we may offer:
A replacement file
A store credit
A discount code for future purchases
6. Chargebacks
If a chargeback is filed without contacting our support team first, we reserve the right to:
Suspend your user account permanently
Deny future service
We encourage open communication to resolve any concerns before taking such action.
7. Contact Information
For any refund or return inquiries, please contact our customer service team:
Docxma.com Support
📧 Email: [email protected]
📞 Phone (Vietnam): +84-XXX-XXX-XXX
💬 Live Chat: Available during working hours