This Cancellation Policy outlines the conditions under which orders may be cancelled at docxma.com. By purchasing our products or services, you agree to the terms below.
1. Digital Product Nature
All products on docxma.com are digitally delivered and typically available for immediate download after purchase. Because of this:
Orders cannot be cancelled once the download link or file has been accessed.
We do not offer cancellations for change-of-mind purchases.
2. Order Cancellation Before Download
If your order has not been downloaded or accessed and you wish to cancel it, you must:
Contact us within 2 hours of purchase.
Provide your order ID and the email address used during checkout.
Contact Email: [email protected]
Subject: Request for Order Cancellation
3. Subscription Cancellation (if applicable)
If you have subscribed to a recurring plan (e.g., premium template library access):
You may cancel your subscription at any time through your account dashboard or by contacting support.
Access will remain available until the end of your current billing period.
No prorated refunds will be issued for unused time unless required by law.
4. Failed or Duplicate Orders
In the event of:
Duplicate charges
Failed payments with no access granted
Please contact us immediately. We will verify the issue and, if appropriate, process a full refund or cancel the extra order.
5. Disputes and Chargebacks
If you believe your purchase was unauthorized or incorrect:
Please contact us first to resolve the issue amicably.
Unauthorized chargebacks without contacting support may result in permanent account suspension.
6. Exceptions
We may consider exceptions to this policy on a case-by-case basis in the following cases:
Accidental multiple purchases of the same item
Technical errors that prevent access to the file
File received is significantly different from the product description
Each request will be reviewed individually by our support team.
7. Contact Us
For all cancellation-related inquiries, please contact:
Docxma.com Support Team
📧 Email: [email protected]
📞 Phone (Vietnam): +84-XXX-XXX-XXX
💬 Live Chat: Available during business hours